For my English coursework I will be writing about my work experience, what I did, what I gained from it and what I have planned for my future? Initially, in my half-term holidays I did one week of work experience in Saint Charles Clifford Dental Hospital in Sheffield University, working as a dental assistant. I had chosen this criterion for deciding my future plans because I have a deep interest in human biology and anatomy. In the work experience I had hoped to gain a deep insight in dentistry and to see whether I would enjoy as a permanent career.
On my first day of work experience I was very nervous and was feeling rather sick because I had an interview with Susan Wan, the Head of Department of Dental Education, I was expecting to be interviewed by a hard faced, dull person who did not seem to have a bright future, whose world just evolved around by decayed teeth but instead she was totally the opposite, she was very friendly and welcoming, I felt as if I had known her for years.
It was rather an informal interview; she showed me the entire infrastructure of the hospital, it felt like entering another planet in outer space as their were dozen of floors which had dozens of department, there was a unique language in the Hospital where words like RD2, A&C were used, which seemed to be Chinese to me at first. Then Later onwards, the interview came to an end when I was given a booklet which summarised the whole emergency plans which was essential for me to be aware of at all times.
Susan wished me a good luck and dropped me off at the Medical Records, placing the responsibility of me on Pat Marriott, the Head of Medical Records. Now I had entered a planet of filing, there were numerous shelves of files which continued to another room it seemed to be never ending. I was taught how filling was done by another member staff called Nancy. I had quite tough time with her, I neither liked her nor did she like me because it took me quite a while to understand how the filing was done as there were many procedures to be done before handing them.
She had spent one hour explaining to me but that wasn’t very successful when I was tested, in result I was given a variety yelling’s which nearly made me deaf. Afterwards, I finally understood the procedures, it seemed easy but in reality it wasn’t; well basically you collect a list from the receptionist, in that list were names of patients who were attending to a practice in a certain date, each and every patient had an unique code, which was six digit, the two last were the figure of the shelve and the first four were the figures for the file.
From using this six digit number it was my job to find their files in the shelves then make sure that they had a two thousand and six label on them to make sure that they were not out of date. Then check each file had a minimum of four ID labels. The ID labels consisted of the six digit code of the patient, first name, surname and address, these were used to stick on x-rays, patient forms etc, rather than writing all the details down which would very time-consuming.
If the ID labels were not enough I was told to print them. Then I had to put all the files in order according to the appointment time with a sticker placed on all of them which showed the name of the dentist that they were visiting. After that you put the files in one pile using an elastic band then place the pile in open cupboard which had approximately twenty five shelves for each type of department. That was the whole procedure for one date.