A group is acollection of people with a sense of shared identity and something in common,however a team is a group who meet with a purpose to achieve a common goal. Processgains occur when teams produce more than the expected output by workingtogether. Process losses occur when teams produce less than the expected amountbased on the capabilities of individual members.
At BFGym, the team dynamic canresult in either process losses or gains. For example, the group meetingdisplayed the five trainers as not having a very strong group dynamic; Nick’sinputs were ignored, Robin and Jo rarely contributed and there was apossibility of groupthink (Janis, 1972) and conformity as Jane was the maincontributor. But groupthink and conformity lead to process losses. As shown inthe case of the 19 U.S. Policy decisions regarding international crises:1947-1973, it indicated that groupthink and poor decision process is likely tolead to poor quality decisions (Herek, Janis and Huth, 1987). The current groupdynamic between the trainers at the gym result in process losses, meaning thatthe quality of service produced is lower than expected. The trainers lack acommon purpose resulting in them working as a pseudo team; they are a co-actinggroup without clear goals, recognition of task interdependence and a lack ofreflection on team performance.
To reduce the amount of process losses andincrease the gains the trainers need to become a real team; one that worksclosely and interdependently towards clear objectives. Tuckman’s five stages ofgroup development (Tuckman, 1965) may be a good method to help increase thegroup’s dynamic, it includes the stages of forming, storming, norming,performing and adjourning. Firstly, the team members must get to know eachother and form a common understanding.
This stage would be particularly usefulto Nick as he is the newest member and finds it difficult to engage with theother members. Next the group should establish a clear goal that they can allwork towards, this should involve discussion and questioning of ideas but oncenorms and values are established, the conflicts are easily resolved. Theperforming stage is where the group dynamics are maximised to the optimal leveland the members have bonded and can work well together to produce the maximumoutput possible. However, as Gersick explains, only groups that fit thetraditional model can flow throughout he stages effectively (Gersick, 1988).