Beingable to communicate properly in a workplace is a necessary andhelpful tool. When working for a company, we, as people, want to lookprofessional. We do not want to make the company look bad because wehave poor communication skills. For this particular assignment, Ichose “to communicate properly in a workplace”. I chose thistopic because I think that many people do not know that there is adifference between talking at home with their friends andcommunicating at work with their co-workers. Incommunicating with others, there are five main components that peopleshould look at.
The first component is the individual sending themessage. The sender must state the message clearly and with somedetail so that the receiver can understand what the sender issaying. The second component is the form of the message. The form ofthe message may be delivered through gestures, body language, facialexpressions, or elements such as tone of voice.
The form of a messageis only available to the receiver when they can hear the message fromthe sender. With this being said, IM and Email emotions are very poorsubstitutions as here the sender formulates the messages without anyinput from the receiver. The third component is the person receivingthe message. The receiver must be able to listen carefully andintently to be able to ask questions of clarity. They then must beable to paraphrase and understand what the sender just said. If thereceiver trusts the sender, then the chances of effectivecommunication increase.
The fourth component is the delivery methodthat is chosen. This method should be based the most effective wayto present the meaning of the message. The delivery method shouldsuit the communication needs of both the sender and the receiver.The final component of communication is the content of the message.The content presented should be clear it should also have enoughdetail to obtain understanding from the receiver.
Ifthe message content resonates and connects, on some level, with thealready-held beliefs of the receiver, it is most effective(Heathfield).Working with those five components should help with propercommunication in the work place. Whenproperly communicating there are six types of good questions to ask.They are being direct, having control, repeating yourself, beingpersistent, summarizing the question, and being non-pertinent. Usinga direct question usually works best. Direct questions usuallyinclude one interrogative, one verb, and one noun or pronoun.
Using acontrol question are deliberate questions. These questions are aboutthe discover of the information because you would probably alreadyknow the answer too them. These are based on the discovery of thebehavior, which pertains to the patterns of speech, and the differentlevels of truthfulness or accuracy. In using a repeat question, youuncover discrepancies.
Using a persistent question is useful if thesuspect that the person in being untrurthful. Summary questions maycome in handy when determining veracity as much as feedinginformation back to the source. In using a non-pertinent questioncould lead to mitigate tensions.
It may also mean that you yourselfjust need a little space and time (Heathfield). Communicationis more frequent and effective in a workplace environment the usesopen communication, employee involvement, and common goals(Healthfield). Having effective nonverbal and verbal communicationskills are certainly valuable in workplace.
Having effectivecommunication skills for the workplace is important in companies withworkplace diversity. Many companies provide communication training tothose employees that are domestic and international. This waycompanies can avoid miscommunication and cultural confusion bytraining the international employers early in their careers and on aregular basis. Goodcommunication skills go beyond conversations, but employees must knowhow to communicate well in written reports and emails.Using effective communication can help reduce errors and allowoperations to run much smoother, helping increase productivity(Johnson). Someworkplaces with high morale, employee-focused workplaces, complainthat they do not know what is going on (Heathfield).
An improvementin employee morale can result from using effective communication. Thepay may be used as a concern by many workers, but this is not theironly concern. They appreciate good communication management. Havinggood communication management, helps produce a healthy workplace.Employees are then satisfied with their jobs, and they are able toeffectively perform duties with positive attitudes. Failingto communicate effectively in a workplace leads to frustration andconfusion among employees. However, managers can alleviate suchproblems by keeping the lines of communication open. Communicationcan be a very effective tool in any workplace.
Knowing the differentcomponents and knowing when to use certain questions can be confusingunless you break it down and go through it. This particular topic wasa very helpful research topic. Reading through those articles andpulling information to use really surprised me to how much we needgood communication for a workplace to properly function. Effectivecommunication is the big one if someone does not understand theperson talking to them, then there are issues. Overall, this paperwas great learning experience.
Iwill take my findings that I used in my paper and try to put them touse in my workplace. I will do this by making sure I am looking atwhat is the best component for my communication. I will also look atwhich is the best way to effectively get my question across. I willthink about which question I should address before addressing it sopeople understand me properly.
I will do an overview of how Icommunicate in my workplace and if it is not good, my intent is toimprove and make it better.