Comparing the Total Quality Management Philosophies Deming vs. Crosby vs. Emirates AirlinePhilosophies: W Edward Deming Philips Crosby Emirates Airline Come up with a reason of how to improve an existing product or service in a specific company throughout its career. He assured that the management is a long term process that should be done well. They also aimed to do high standard and quality products and services for the long term.
Follow a new philosophy. Form cross-departmental quality teams. They agreed with Crosby, as they came up with a department that has a main function of controlling and watching over other departments. Discontinue dependence on mass inspection. List the problem that faced and might face in the future. They focused on the satisfaction of business class traveler as a priority.
Increase the importance of price tags in business. Take in consideration the cost of quality and imply it in a beneficial way. Applying the awarding system so their employees are encouraged to give and work. Focus on improving and increasing the items or services quality. Improve the quality awareness and personal commitment of all employees. They all agreed and aimed to improve their services and products. Focus on job training by coming up with new innovative methods and ways. Take immediate action to correct problems identified.
They focused on improvement as well as fixing and correcting existing problems. Device modern methods of supervision. Establish a zero defect program. Establish new rules in the security and quality systems. Let go of fear.
Qualify mentors in order for them to improve the quality service in the company. Train a whole department to be quality supervisors for other sectors. Destroy barriers among the staff areas. Zero Defects Day is needed in the company They agreed with Deming in destroying barriers within department for quality improvement. Never use goals with numbers for employees. Help people to come up with beneficial thoughts to achieve improvement.
Award systems established for employees and workforce. Eradicate work standards and numerical quotas. Feedback about problems facing employees should be heard and taken in consideration. Establish a system which involves all the company’s departments to reach high quality goals. Abolish the barriers that burden the workers. Recognize employees who participate. Quality management is an essential key for successful so it should be taken seriously. Device a vigorous education and training program.
Implement quality controls to promote continual communication. The agreed with Deming, as this will help by providing a better education to reach better outcomes. The best management team is the one that will adhere to all the terms and regulations. To improve quality, the process should never stop for better results.
They agreed with Crosby in which the fact that the quality is a non-ending process.