1. Medical – which involves the treatment and management of patients through the staff of physicians. 2. Patient Support – which relates directly to patient care and includes nursing, dietary diagnostic, therapy, pharmacy and laboratory services. 3. Administrative – which concerns the execution of policies and directions of the hospital governing discharge of support services in the area of finance, personnel, materials and property, housekeeping, laundry, security, transport, engineering and board and the maintenance.
MAJOR FUNCTIONS OF THE ADMINISTRATIVE SERVICE 1. Provide service related to accounting, billing, budget, cashiering, housekeeping, laundry, personnel, property and supply, security, transport, engineering, and maintenance; and 2. Render support services to hospital care providers, clients, other government, and private agencies, and professional groups. RESPONSIBILITIES 1. To plan, direct and coordinate financial operations of the hospital; 2. To prepare work and financial plan and provide fund estimates for programs and projects; 3.
To manage the receipt and disbursement of cash/ collections; 4. To administer personnel development programs, policies and standards; 5. To give advice on matters affecting policies, enforcement and administration of laws, rules and regulations; 6. To procure, store, manage and issue the inventory and disposal of unserviceable hospital equipment and materials; and 7. To provide general services such as repairs and maintenance, housekeeping, laundry, transport and security.
FUNCTIONS OF DIFFERENT DEPARTMENTS UNDER THE ADMINISTRATIVE SERVICE ADMINISTRATIVE OFFICE Directs and supervises the activities and functions of administrative units to effectively deliver quality support services. 1. PERSONNEL SECTION – Development and administration of a comprehensive manpower development program which includes recruitment and selection, promotion, training, employee welfare and benefits, manpower planning and research. 2.
PROPERTY AND SUPPLY SECTION – Procurement, storage, inventory, distribution and disposition of hospital supplies, materials, and equipment. 3. HOUSEKEEPING SECTION – Develop and maintain clean, safe and sanitary environment for patients and hospital personnel. 4. LINEN AND LAUNDRY SECTION – Ensure adequate supply of clean linens for patients and hospital units. 5. ENGINEERING AND MAINTENANCE SECTION – Installation, operation and maintenance of electrical, mechanical and communication equipment and allied facilities including buildings and vehicles.
6. MOTOR POOL SECTION (TRANSPORT) – Convey transport patients, hospital officials and personnel to their destination. 7. SECURITY FORCE – Ensure safety of hospital patients, facilities and personnel, maintain peace and order, and enforce hospital rules and regulations. 8. MEDICAL SOCIAL SERVICE -The Medical Social Service function Is to see to it that patients attain emotional equilibrium as they are assisted with other needs which interfere in hospitalization and treatment. 9.
MEDICAL RECORDS – Process, maintain, analyze and safe keep all medical records created in this hospital; prepares hospital statistical reports; and formulate and develop effective policies, systems and procedures for the efficient operations of the section. 10. PHARMACY SECTION – Ensures continuous supply of drugs and medicines to patients by maintaining an adequate quantity in stocks of those approved by the Pharmacy Therapeutic Committee. Dispenses, compound drugs for in and out patients. Controls the purchasing, requisitioning, safekeeping and issuing of drugs.
Maintains records and files of dangerous drugs and other pharmaceuticals as required by law. Serves as the Drug Informant Center 11. DIETARY SERVICE – Maintain or enhances the health of the patients and personnel by providing them with high quality and nutritious food through an efficient Dietary Service; Provides or serves safe, nutritious and attractive food through careful planning, wise procurement and proper preparation of balanced and satisfying meals within budgetary limits; Implements diet prescription in coordination with physician and nurse;
Provides nutrition consultation and education services to patients as well as in-service training to both dietary personnel and other related fields; Promotes and maintains cooperation with other department in the hospital towards total patient care. 12. ACCOUNTING SECTION – Systematic recording of all financial transactions, preparation of financial statements and relevant reports, and maintenance and safekeeping of the hospital’s Book of Accounts. 13. BUDGET SERVICE – Prepares the Work and Financial Plan and provision of fund estimates for hospital programs and projects.
14. CASHIER SERVICE – Receipt, deposit, custody and disbursement of cash/collection of the hospital (Cash Management) 15. MEDICARE AND BILLING SECTION – Admits, classifies Pay and Medicare Patients, orients patient with regard to privileges, obligations, responsibilities during the course of confinement. Prepares statement of account on service and bills rendered to patient. File records, bills and statement of account. 16. INFORMATION AND ADMITTING SECTION FUNCTIONS OF THE NURSING SERVICE 1.
Plans, organizes, and directs the overall nursing service activities in all clinical and special areas in the health fields of maternal and child nursing, medical and surgical nursing. 2. Defines the philosophy, goals, objectives and policies of the hospital, and interprets them to the nursing staff, patients, and the community. 3. Develops the basic, functional and position organization chart that will allow for an open communication horizontally and vertically to ensure smooth operations of the service. 4. Develop program methods of the major functions of the service. 5.
Formulates qualification standards, job specifications and job descriptions of various categories of nursing personnel in line with the hospital policies and Civil Service Commission rules and regulations and the Nursing Law. 6. Delegates assignments with commensurate authority to ward supervisors and follows this up. 7. Determines and makes recommendations concerning hospital wards’ facilities, equipment and surgical supplies affecting nursing care, and plans for allocation and utilization of space and equipment to ensure safe environment for patients and working personnel. 8.
Formulates and implements nursing care policies and standards operating procedures as guides for the nursing personnel and initiates periodic revision of some as need arises. 9. Determines the staffing needs based on patients’ conditions ranging from the minimally-ill, moderately-ill or critically-ill to ensure smooth operations of the service. 10. Makes general nursing rounds weekly and as the need arises and look into patients nursing needs and ward conditions to ensure safe environment and safe care. 11. Cooperates in providing referral system between the hospital and community health centers and other agencies.
Assigns and re-assigns nursing personnel periodically to meet the needs of nursing service. Provides opportunities for growth and development of personnel-recognizes personnel and professional abilities, maintains continuing staff development program. Develops and carries guidance and counseling program. 12. Cooperates with individual/group in other departments or services in carrying forward the work of the hospital as a whole. 13. Supervises and coordinates activities of nursing personnel engaged in specific nursing services such as Obstetrics, Pediatrics, Surgical or Medical, or from two or more clinical nursing divisions.
14. Supervises Senior Nurse in carrying out their responsibilities in the management of nursing care. Evaluates performance of Senior Nurse and nursing care as a whole. Inspects clinical nursing division to verify that patient needs are met. 15. Plans and organizes orientation for clinical nursing division staff members and participates in guidance and education programs. Interviews pre-screened applicants and makes recommendations for employing or for terminating employees. 16. Visit clinical nursing divisions to oversee nursing care and to ascertain condition of patients.
Gives advice for treatments medications, and narcotics, in accordance with medical staff policies in absence of physician. Arranges for emergency operations and relocations of personnel during emergencies. Admits or delegates admissions of new patients. 17. Assigns duties to professional and ancillary nursing personnel based on patients’ needs, available staff, and service needs. Supervises and evaluates work performance in terms of patient care, staff relations and efficiency of service. Provides for nursing care and cooperates with other members of medical care team in coordinating patients’ total needs.
Identifies and studies nursing service problems and assists in their solutions. Observes nursing care and visits patients to insure that nursing care is carried out as directed and treatment is administered in accordance with physician’s instructions and to ascertain needs for additional or modified services. Maintains safe environment for patients. Operates or supervises operation of specialized equipment assigned to unit and provides assistance and guidance to nursing team as required. 18. Accompanies physician on rounds to answer questions, receives instructions and notes patients’ care requirements.
Reports to replacement on next tour on condition of patients or of any untoward or unusual actions taken. May render professional nursing care and instruct patients and members of their families in techniques and methods of home care after discharge. 19. Collects clinical data thru the process of interviewing observations using all senses and clinical instruments and utilization of diagnostic examination reports. 20. Implement nursing actions and legal orders of the physician. 21. Evaluates results of interventions and revise plan to cope with changing conditions of the patient.
22. Endorse patients and give attention to patients’ comfort and safety. 23. Assists the midwife in maintaining cleanliness and orderliness of the unit. 24. Delivers clean medical supplies to patient care units and collect used supplies, instrument sets, rubber goods, etc. 25. Reviews patient’s pre-operative preparation including spiritual. 26. Assists in emergency operations when other professional staff are not available. 27. Makes general assessment of patients in the recovery room and confers with head nurse nursing management of each patient.
FUNCTIONS OF THE MEDICAL SERVICE TRAINING SERVICE: 1. Provides qualified individuals with practical and scientific knowledge in the diagnosis and treatment of diseases. 2. Installs a sense of responsibility, discipline and compassion in the management of surgical patients. 3. Develops adequate administrative ability and leader- ship qualities. 4. Trains qualified individuals to practice various clinical disciplines in areas where their expertise are needed within the context of national dispersal program. 5.
Develops and implements a training strict and fair selection process the admission of resident physicians. 6. Maintains a good atmosphere for teaching and learning in the different clinical departments. ANCILLARY SERVICE Laboratory: 1. Prepares the medical graduate in the specialized practice of Clinical and Anatomic Pathology. 2. Prepares future teachers of Clinical and Anatomic Pathology. 3. Gives the physician sufficient skill and experience to practice the science and art of Clinical Pathology Independently and proficiently. 4.
Supports the spirit of keeping abreast with the current trends of concepts and practice by reading, experience and research. 5. Imparts to the trainee the role of Clinical Pathology in relation to other fields of medicine. 6. Inculcates the ethic practice of Clinical Pathology. Radiology Develops knowledge, attitudes, and skills of professional radiologist at par with the standards of the Department of Health and Philippine College of Radiology and responsive to the country’s needs. OUT-PATIENT SERVICE 1. Provides quality medical care services to as many out- patient as possible.
2. Provides the widest coverage of quality health care for the people not for curative only but also promotive and preventive health care to minimize the development of diseases. 3. Ensures that health services are always available to the people. 4. Provides health services that is within the financial capability of the people. 5. Provides health services based on what the people really needs and what the hospital can provide. 6. Provides facilities for training of health workers and initiate medical research for the improvement of the quality of health care.
EMERGENCY SERVICE 1. Provides a plan for the reception area and treatment of patients who need emergency services. 2. Provides a well organized with adequate facilities, adequate enough to assure prompt diagnosis and the institution of appropriate emergency attendance for care and management. 3. Checks the medicine cabinet in the Emergency Room if the necessary emergency medicines are available for the next 24 hrs. IN-PATIENT SERVICE 1. Provides, develops and adopts a patient care system of its own befitting appropriately its particular needs.