In Health and Social Care settings effective communication is a keyskill to build strong relationships between care practioners and care users. Itis also important when providing and requesting information. To be able tomonitor someone’s mental and emotional state it is necessary to ask a lot ofquestions but in a way they don’t feel discriminated against.
Effectivecommunication ensures that individuals rights are supported and that they aregiven care that meets there needs. Types OfCommunication Verbal Skills· Clarity· Tone· Pace· Empathy· Para-verbal skills ClarityThis means making sure that one is clear whilst communicating. This meansensuring that the service user can see, hear and understand the message that isbeing conveyed. This could be used in a GP surgery In order to make sure thepatient understands their condition. Tone Tone of voice can portray different feelings. You can say the same wordsin a different tone or pitch of voice, with a slight emphasis on some words ratherthan others, and still convey a different meaning. A school teacher may vary her tones dependanton the circumstances.
For examples, the teacher may use a sharp, loud tone tostop children from behaving in a particular way. In contrast she may use acalmer, quieter tone when speaking to a parent. Pace Is the speed at which a person may communicate. Doctors who work inA&E may use a faster pace to speak than someone who works in a generalpractice. This maybe because doctors who work in Accident & Emergency arefaced with situations more frequently than those in GP surgeries. EmpathyEmpathy is the understanding and imaginatively entering into an individualsfeeling.
Health care workers may use empathy to encourage their patients toopen up to them in order to build a healthier bond with them. This will helpthem to build a relationship with their patient and support them moreeffectively. Para verbal Refers to tone, stresses on particular words, volume, and rate ofspeech. This is distinct from non- verbal skills, because you can sound angrybut have non- verbal behaviour that suggests that you are happy. Carepractitioners could use this with their elderly patients. They may consider allfour skills and act appropriately when conveying meanings and ensuringunderstanding from their clients Non- verbal Skills· Body language· Gestures· Facial expressions Body languageThis is a non- verbal way of imparting information by means of consciousbodily gestures, postures etc. this could be used to convey concern amongstpractioners within a setting. For example, a doctor may reassure a patientabout their illness by sitting close to them and offering their hand to hold.
Gestures This is a series of movements to emphasise speech or help expressthoughts. A nursery teacher may use gestures during a lesson to control the behaviouror his/her children. E.g.
if the teacher puts her finger on her mouth, this mayindicate to the children that its time to be quiet. Facial ExpressionsThis refers to the feelings expressed on a persons face. Nurses mayuse facial expressions to convey concernand empathy when working with patients. Specialist skills· Braille · Sign language· Voice activatedsoftware· Advocates· Interpreters· Makaton