Objective To obtain a part-time position as a Kitchen and Waitress at while using my skills in customerservice, communication, and sales ProfileSummary · Currentlyenrolled in the Hospitality-Hotel and Restaurant Management Diploma program atSeneca College· Knowledgeof standard business practices developed from several years of work experience · Skilledat communicating with others after years of education in Nursing and EnglishLanguage Institute · Abilityto speak and understand two languages; Tagalog and English Educationand Certifications Hospitality – Hoteland Restaurant Management Diploma Program Seneca College, Markham,ON (Expected Graduation: April 2019) 2017to Present · Broadening my knowledgeand skills in a thorough exceptional guest service, industrystandard software applications, leadership, cultural diversity and managementskills.· Learning anddiscovering the concepts and techniques related to hotel and restaurant operations,food preparation and service, front and back office operations as well asmarketing, financial analysis, accounting and intercultural team dynamics. English LanguageInstitute Certificate Program 2014 to 2015Seneca College, Toronto, ON· Developedskills in English listening, speaking, reading, and writing· Strengthenedthe ability to think critically, perform presentations, and take notes Nursing (Ladderized)Diploma Program 2011 to 2013University of Northern Philippines, Vigan, Illocos Sur, PH· Gainedknowledge of the field of nursing including: human anatomy, physiology,pharmacology, pathology, and the humanities· AcquiredCaregiver Certificate· EarnedMidwifery Certificate WorkExperience Cashier / Sales Clerk / ServerSecond Bowl Thai andVietnamese Restaurant 2016 to PresentRed RoosterPortuguese Restaurant 2015 to 2016· Performsand Operate cashing and merchandising tasks including: cash transactions,organizing products, and storefront maintenance Prepares room for dining by setting up decorations, condiments, napkins, service plates, and utensils.
· Takingorders in the restaurant and over the phone; helping the customers to select food and beverages by presenting menu; offeringdrinks and aperitifs; suggesting courses – resulting in an excellent customerexperience Attained GuestService Gold Certification Training 2017Completed OntarioSmart Serve Course 2016 References Available upon request References Zenaida Ferdousi137 Inverness Way, Bradford, ON L3Z 0W6(905) 251-5162 · http://[email protected] – Red Rooster Portuguese Restaurant Kia TranSecond BowlRestaurant – Manager/Owner 17725 Yonge St,Newmarket, ON L3Y 7C1(289) 926-1595Employer Rosalinda Omli May 1, 2018 Xxxxxxxx11111112222222 Dear xxxxx, In theinterest of exploring internship opportunities with you as a Server. I haveattached my resume briefly describing my qualifications for your review. My name isLaurice Malango, a freshman student at Seneca College in Hospitality-Hotel andRestaurant Management. Our program curriculum requires us to have 840 hrs.
supervised industry training wherein I can exert my acquired knowledge andskills in the concepts and techniques related to restaurant operationsand service. I have almost 2yrs. work experience at a restaurant. I am currentlyworking at Second Bowl restaurant as a cashier and server. I took orders and served customers with their meals, handledthe cash register.I could not only assist taking orders and cashiering, I sometimes help in thekitchen as a food prep. and a dishwasher when they needed a hand. Finally, Iwork my best under pressure at work it is typically busy, serving crowds ofpeople for dine-in and take out.
In spite of the long lines and huge number ofcustomers we are having daily, I still maintained my quality customer service. Through my work experience I havedeveloped strong leadership, customer service and organizational skills. Additionally,I also have both completed the Ontario Smart Serve and Guest Service GoldCertifications. I believemy business education and work experience along with my enthusiasm andwillingness to learn, I can make a meaningful and lasting contribution at xxxxxx.
Thank you for your attention and I look forward to arranging our conversationas to your time of convenience. Sincerely, LauriceMalango