Expansion of the city has posed challenges in terms of city planning, regulation and provision of urban transport services, which depend on road based transport services rendered by numerous individual bus operators.The existence of numerous individual bus operators in the business, each owning a small fleet coupled with lack of clear understanding of relationships of key actors in the business; namely: owners, crew ND passengers poses a further serious challenge in striking a supplemented balance of urban transport services. Study on User Needs and Management of Public Transport Services in Dark sees Salaam Is an attempt to understand relationships between owners, crew and passengers with a view to bringing harmony In the Industry.The study also looks Into preferences of operators and operatives on the mode of operation for urban public transport business in order to understand motives behind proliferation of individual operators and disincentives of forming companies.
On the supplemented balance, he study provides guidelines on the allocation of buses Into various routes taking into consideration user needs and other route characteristics.In studying the problem at hand, literature review has been undertaken extensively; the emphasis however has been on the historical background of the city urban transport and urban transport studies which were carried out in Dark sees Salaam City. Experiences of transport In other cities in Sub Sahara Africa have also been drawn. The study was carried out In nine representative Wards of Dark sees Salaam Region.
The Wards were evenly distributed in three districts of Kowloon, all and Temple.Specific Objectives Specific objectives of the research are (a) to determine bus ownership profile and turn over of operators; (b) to determine the relationship between owners and bus crew; (c) to determine the relationship between passengers and bus crew: (d) to determine perceptions on preferred mode (e) to establish urban routes characteristics; and (f) to determine required number of buses in different routes Location of the Study The study was based in Dark sees Salaam.However, majority of them were relatively new with utmost 2 years in business The study showed that majority (51.
5%) of owners entered the urban public transport business with minibuses with carrying capacity between 15-24 passengers. It was also found that very few (1 %) owners Joined the business with large capacity buses At the time of study, operators who had one bus and two buses were 71. 8% and 28. 1% respectively. However, in order to establish the growth of urban public rainspout operators in Dark sees Salaam city, the study compared fleet sizes between business commencement and time of study The study showed that majority (61. 6%) of bus operators depended on own funds. Loans and grants as sources of capital accounted for 28. % and 12.
1% respectively. Very few (6. 1%) obtained capital from other sources such as family inheritance.
The study revealed that majority (98%) of owners resorted to a fixed daily target revenue mode of revenue collection and only 2. 0% used total daily collected revenue mode. The study established that most (37. 3%) drivers were recruited after being introduced to owners by friends. About 26. 3% of drivers were recruited through owners’ head hunting while recruitment of bus owners’ relatives accounted for. 2%, presumably, due to lack of accountability Conductors recruited by drivers accounted for 89% while those recruited by bus owners were 11%.
This implies that bus owners have minimal direct relationship with bus conductors reflecting dominance of drivers as leaders in bus operations and the use of fixed target revue collection mode Statutory working hours for employees by the time the study was conducted were eight (8) hours per day. The study investigated if drivers observed the stipulated working hours. The study revealed that the average working hours for the bus drivers was 16. 02 hours.
Majority (62. 5%) of drivers started work at 0500 hours and closed at 2100 hours On the other hand, drivers who had resting time (15. 6%) indicated that the buses were being driven by temporary drivers known as decided (day workers) while they rested. Day worker represented 81.
48 % of the temporary engaged drivers during buses during resting time. 0% bus owners tends to decide the route but only 10% implies that route of the bus decided by the bus drivers The study revealed that most of the passengers were of the opinion that language used by operatives was not customer friendly. 81. 9% of passengers rated operatives’ language as poor or very poor. Only 18. 1% of passengers rated the language as good. Study revealed that buses were overloaded particularly during peak hours. 93.
1% of passengers thought that buses were highly overloaded while only 6. 59% were of the opinion that buses were moderately loaded. Apart from bad language and dirtiness of crew, noises from radio and music players was the third ranked nuisance onboard by passengers.Playing music or radio on a sigh volume, apart from disturbing passengers lead to misunderstanding and therefore bad relationship between bus crew and passengers.