Summary:IT Technical Support beginner pursuing a Bachelor’s in Computer Engineering and acquiring a CompTIA A+ certification. Sufficiently knowledgeable in MS OS, Mac OS, and Microsoft Office programs.
Works well with teams and manages time efficiently. Versatile, professional, with strong people and research skills.Professional Skills:Customer service & Complaint handling: Intermediate IT Troubleshooting & Problem diagnosis: Intermediate Hardware Configuration, Software Installation, & LAN Connectivity: Intermediate Microsoft Office (Word, Excel, Spreadsheet, PowerPoint etc.): AdvancedEducation:Louisiana Tech University B.S. Computer Engineering, Graduating May 2020Pursuing CompTIA A+ cert.
to further education. West Jefferson High School High School, Graduated May 2014AFJROTC (Top 5)700+ Hours of Community Service (earned Presidential Volunteer award 3x)Sons of Union Veterans of the Civil War Award (demonstrated a high degree of academic performance and leadership.) The University of Texas at San Antonio Summer Leadership School Leadership School, Graduated July 2011Gained skills such as leadership, teamwork, communication, and time management through rigorous drills and tasks.Employment History:Magnolia Enterprise Sales Associate June 2016 – July 2016Assisted customers with purchases. Restocked and kept inventory.AFJROTC LA-063 Public Affairs Group Vice & Commander August 2012 – December 2013 Led projects with a team of 100+ members. Delegated tasks to meet Corps goals (raising $30,000+ through fundraising and training the next level of cadets in future IT vision).
Refreshed & maintained the integrity of all Tech such as desktops and servers. Designed the website.